Be sure you know the problem before you solve it.

When we sit down and talk with clients and prospects, many of whom come to us with statements like “I need a new website,” we always start by asking lots of questions. In my┬áVistage Group, we refer to this as “brilliant inquiry.” The idea is not to generate solutions but to more clearly define the […]

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How to communicate (even if it’s bad news)

“It doesn’t matter if you’re running a Fortune 100 company, a newly minted startup, or a photoblog that just happens to be seen by millions. This is how you communicate.” As a little sneak peek, I’m intending to write a web review article for the Indianapolis Business Journal on The Big Picture soon, but they […]

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